Returns Policy

We accept return of goods with the following conditions :

1) Goods received are damaged or defective.
2) All goods must be returned in new, unused & unopened condition.

All return of goods must be notified within 7 days after you have received the goods. If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
All toys must be returned to us at your own expense. We recommend that you use a more reliable courier service that provides a tracking number and includes insurance.

Shipping
 
1) Where do we ship to ?
  We ship to all countries. As long as your country is listed on our registration page, we will ship to your country.

2) What are the available shipping methods ? Delivery timeframe ?
  Please refer to the followings for details :

                                                                               

Shipping Methods	Express	Registered Airmail
Countries
USA, UK, Canada, Australia	4 - 6 days	10 - 14 days
Other Countries	8 - 10 days	14 - 21 days

3) Do I need to pay for Customs/Import Taxes ?
Well... your order will probably be charged for customs fees (taxes, duties, processing fees etc) when it arrives your country. You will need to pay for these fees yourself if you are charged for that, the amount being charged may differ depends on country.
J³ Toyz has no control over these fees and is not liable for them. For more information on customs fees in your country, please kindly check with your local customs office.